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In a digital world, HDB is still using NETS and cashier’s orders. Perhaps, they are afraid of a repeat of SimplyGo and ERP 2.

 In a digital world, HDB is still using NETS and cashier’s orders.  

Perhaps, they are afraid of a repeat of SimplyGo and ERP 2.


Successful applicants for BTO flats need to settle their booking, down payments in NETS or cashier’s orders or CPF.  Just a small inconvenience, a small $5 fee for the Cashier’s order, why complain when you are lucky to have a BTO flat.


But the government is telling the world how good we are in digital development, e-transfer, and i-banking.  And yet, citizens and PRs cannot enjoy these benefits. 


Two steps forward, one step backward. SimplyGo and ERP 2 are bad examples. The HDB payment system for BTO flats has to be conservative. Just to show the old system is still useful and workable and no need for change. 


It seems different ministries, different departments are doing different digital development.  Maybe this is the reason that they want to change the name to Ministry of Digital Development and Information. 


Wondering when you fail to improve, fail to listen to feedback, fail to communicate, how do you effectively and efficiently engage in digital development?  You have big data, like HDB, SimplyGo or ERP but do they really help?   


    


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